About

Support roots. Infrastructure depth. Operations with accountability.

Healthcare Tech Support taught me practical IT. AI is where I invest time now because it turns clear needs into calmer, more autonomous work.

From support to AI tooling

Think about what is needed. Build the tool around it.

01Need02AI agent03Tool04Interface05Workflow
Marius Neumann portrait

Worklife Progression

From healthcare software support to Industry IT.

The path matters: direct user support first, then shared enterprise services, then infrastructure responsibility in a manufacturing environment.

01

Healthcare consulting

IT Consultant

systema Deutschland GmbH

Jul 2011 - Jun 2016Healthcare customer environments

Worked across healthcare software rollouts, system integration, and hands-on technical support.

Software installation, customer support, troubleshooting, and direct user-facing delivery.

02

Enterprise IT services

IT System Administrator

Liebherr IT Services GmbH

Jun 2016 - Jun 2018Oberopfingen

Administered infrastructure services and enterprise systems with a focus on reliability, standardization, and repeatable operating routines.

Administration, standardization, repeatable operations, and shared infrastructure services.

03

Industrial IT

IT System Manager

Liebherr Werk Biberach

Jun 2018 - PresentBiberach

Responsible for enterprise infrastructure, virtualization, SQL Server, backup, and platform reliability in a manufacturing environment.

Platform ownership, reliability, recovery, and infrastructure decisions with business impact.

Why Infrastructure

I stayed in this field because the practical parts of IT matter most.

I am most useful where the environment is already real: mixed systems, long-lived services, production pressure, and decisions that have to survive more than one project phase.

Over time I moved toward the systems people notice only when they stop working: core services, database platforms, backup jobs, restore paths, storage, virtualization, and the scripts that keep routine work from becoming manual work.

Good infrastructure work is not loud. It shows up as fewer surprises, cleaner handovers, faster troubleshooting, and a team that knows where to look when something breaks.

How I Work

Understand the system first, then reduce the noise.

Working style

Calm under pressure

I prefer to slow the problem down: check the facts, narrow the cause, communicate clearly, and avoid changes that create a second incident.

Working style

Strong analytical thinking

I like to break problems down into facts, dependencies, and failure points before deciding where the real issue actually starts.

Working style

Excellent in troubleshooting

I am at my best when a system behaves unexpectedly and the task is to isolate the cause quickly without creating additional noise.

Working style

Built for handover

I care about whether the team can patch it, monitor it, restore it, and explain it after the original project is gone.

Working style

Direct without drama

My style is straightforward: find the parts that cause repeat trouble, remove avoidable complexity, and make the next change easier.

Working style

Ownership mindset

I think beyond the immediate fix and look at what the team will need to operate, support, and defend the system over time.

Working style

Sees the whole system

I tend to connect infrastructure, databases, backup, monitoring, and operations instead of treating them as separate technical islands.

Working style

Built to stay operable

The best technical choices are the ones a team can still run well six months later.

Principles

Principles that come from running long-lived systems.

  • Reduce complexity where it slows operational judgment.
  • Design backup around restore confidence, not backup success alone.
  • Prefer measurable system behavior over optimistic assumptions.
  • Improve security posture without making routine operations worse.

Certifications

Training across virtualization, storage, databases, and backup.

These areas match the systems I have worked with most: VMware, NetApp, SQL Server, and Veeam.

Virtualization

VMware Platform

VSP, VTSP, and business-critical virtualization training

Storage

NetApp Storage

Administration and storage architecture trainings

Databases

SQL Server

Administration, operations and performance trainings

Backup

Backup

Veeam configuration, job handling, restore processes, and practical data protection for hybrid environments